Frequently Asked Questions

Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link. The link expires after 1 hour for security reasons.

Reach us via email (support@cvvstar.com), phone (+86 135 4406 6717), or through the contact form on our website. Our 24/7 team typically responds within 2-4 hours.

Yes! For orders over $10,000 or business accounts, contact sales@cvvstar.com for custom pricing, NET-30 terms, and dedicated account management.

Standard shipping takes 5-8 business days from our Shenzhen warehouse to most destinations. Express shipping (2-3 business days) is available at checkout. International orders may take 7-14 business days depending on customs.

Yes — free shipping on all orders over $99 within the continental US. Orders below $99 are charged a flat rate of $9.99.

Absolutely. As soon as your order ships, you'll receive an email with a tracking number. You can also track your order anytime from your account dashboard under "My Orders".

Yes, we ship to over 40 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location.

If your order hasn't shipped yet, contact support@cvvstar.com immediately with your order number and new address. Once shipped, we cannot change the destination.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers for orders over $5,000.

Yes. We use industry-standard 256-bit SSL encryption. We never store your full credit card details on our servers — payments are processed by PCI-DSS compliant providers.

Yes, we partner with Affirm and Klarna to offer flexible financing. You can split your purchase into 3, 6, or 12 monthly payments at checkout.

Yes — select "Pay in 4" at checkout (available for orders between $50 and $2,000). Pay 25% today and the rest over 6 weeks, with zero interest.

Use our PC Builder tool — it automatically checks compatibility between all selected parts (CPU socket, RAM type, GPU length, PSU wattage). If a part isn't compatible, it won't appear.

All products sold on CvvStar are brand new, factory-sealed, and come with full manufacturer warranty unless explicitly marked as "Refurbished" on the product page.

Yes! Use our PC Builder to configure your dream machine part by part. Or contact our team for a custom quote — we build and test every custom PC before shipping.

It depends on the model. Most gaming laptops allow RAM and storage upgrades. Soldered components (CPU, GPU) cannot be upgraded. Check product page under "Upgradeability".

Yes, we price match against authorized retailers (Amazon, Newegg, B&H, Micro Center). Find a lower price within 7 days of purchase and we'll refund the difference.

We offer a 30-day return policy on all products. If you're not completely satisfied, return the item within 30 days of delivery for a full refund. Product must be in original condition and packaging.

Log into your account, go to "My Orders", select the item, and click "Request Return". We'll email you a prepaid return label within 24 hours.

Refunds are processed within 3-5 business days after we receive the returned item. Money is credited back to your original payment method.

All products come with a 3-year manufacturer warranty covering defects in materials and workmanship. This includes hardware failures, dead pixels, and manufacturing defects.

Contact support@cvvstar.com with your order number and description of the issue. We'll arrange a repair or replacement at no cost to you.